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IT CAD-CAE Engineer activities:
Service Management (including Help Desk Interaction, Request-For-Change), work package management, Incident Reporting, Activity reporting, Finance spend record maintenance. Occasional travel to Portsmouth.
Candidates must have an Engineering qualification, ideally HND or above in Mechanical Engineering or similar, excellent MS Office skills including Excel, PowerPoint & Word and Engineering work experience and broad knowledge of Computer Aided Engineering software advantageous.
You must also have a minimum 2 years experience of work package management, experience with IT Service Management systems in an Engineering environment.
Desirable:
Familiarity with IT Infrastructure technologies, IT Security principals, experience in Computer Aided Engineering (Mechanical/Electrical/Software Engineering)
Details description of work:
Requests for IT. Services (RITS) Management
Mini-Projects: Analysing new software product requests and/or hardware involving discussions with internal customer, Requirements Management, Studies Management, Financial aspects, IT Security, Networks/Data Centre Services consultation
Requests-For-Change (RFC): \'Non-routine\' call processing (ie individual new products/services requests, financial impacts), requiring technical investigation, discussion with internal customers, Capital Applications + Requisitioning, Licensing aspects, IT Security, Networks/Data Centre Services consultation, progress chasing
Incidents:
Management of complex incidents, first level assessment + distribution to team for investigation, plus management, progress chasing & closeout monitoring
Financial Administration
Maintaining MS Excel based cost records
Management meetings
Attendance of management meetings (weekly teleconference & quarterly face to face meetings)
Additional
CAE software installations & test
The client offers flexible working hours, free car parking and an on site canteen.
This vacancy is being advertised by s.com Group Ltd. The services advertised by s.com Group Ltd are those of an Employment Agency and an Employment Business.
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